In a world where efficiency and connectivity are key, Muppy was born in response to the growing demand for innovative solutions for today's housing and lifestyle in 2021.
The main focus of this start-up is focused on the Coliving concept; an emerging trend that reimagines the way people live, work and socialize in urban environments.
More than just sharing space; coliving is a community living experience designed to foster collaboration, connection and well-being. And Muppy has embraced this philosophy, creating a platform that facilitates the search, reservation and management of coliving spaces in various locations.
“The pandemic has led many companies to make a definitive commitment to teleworking, this event has generated a new class of workers, digital nomads; people who can work from anywhere in the world” - Borja Serra, Co-Founder of Muppy
One of the distinctive features of Muppy is its approach to users, offering a wide range of accommodation options, from shared apartments to luxury residences, adapted to the individual needs and preferences of each one.
In addition, Muppy encourages interaction between its residents and promotes a sense of belonging and support. The startup that manages Colivings works in order to ensure a hassle-free experience by providing comprehensive services, such as regular cleaning, maintenance and social activities.
Another fundamental aspect of Muppy's value proposition is flexibility. That's why they talk about flex-living, where users have the freedom to choose the length of their stay, adapting their experience to specific objectives. This flexibility is especially attractive to nomadic professionals, international students, and anyone looking for a dynamic alternative to traditional housing.
Muppy's commitment to automated supply management for growth
In 2022, Muppy acquired its first coliving space in Valencia, and after it came several rounds of funding to accelerate its growth in the Spanish market. Their business model is based on B2CL (Business 2 Customer Large Supplies), and they currently manage more than 600 rooms between Madrid, Barcelona, Valencia, Alicante and Malaga.
The more properties available in the Muppy catalog, the more guests are constantly coming and going. So keep up-to-date control of your assets, it was a challenge that needed to be addressed.
Within this management, the management of basic supplies (electricity, water, internet, gas, etc.) of all real estate assets, posed challenges such as:
- Have full control of the bills per supply and per property.
- Perform the activation and discharge of the new assets.
- Monitor the costs associated with each supply and have visibility of their impact on the profitability of each real estate asset.
- Manage the incidents that were emerging.
- Process the necessary changes to optimize turnover rates.
To this end, Muppy was clear that with the Use of technology And the new developments in artificial intelligence, they could take the next step. Digitalization and sustainability are part of their pillars as a business, and that is how they found an answer to their needs in Polaroo.
Polaroo: the solution for efficient supply management
At Polaroo, after completing the Muppy study, we were clear about how we could help them. By combining our technology and the experience of our team of supply management experts, we were able to respond to the challenges faced by Muppy.
Taking into account that their main need to be met was to save time and control the costs associated with each property, Polaroo got in on the action offering services such as:
Registration of each new real estate asset:
This service focuses on managing and controlling supply increases every time a new property is purchased, from electricity, water, gas or telephony, among others, until maintenance. In addition, it also involves the management of updating the address of domiciliation of supplies.
Supply rate optimization study:
A proposal for a change of supplier for electricity, gas and internet supplies was submitted based on the centralization of information from the different supply contracts. For Muppy, not only a good price is important, but also a good service, and this is a philosophy that Polaroo agrees with.
Digitalization of invoices and follow-up:
This service provides support to the Muppy team, facilitating the accounting of invoices, allowing them to have agile control of each real estate asset. The digitization of invoices, in addition to saving them hundreds of hours, provides clarity to identify peaks in consumption or incidents.
Support with the provision of telecommunications:
Once the proposed changes we presented to them were approved, we began working on managing the change of the telecommunications service, achieving a mass transfer of more than 75 lines to an internet company with the consequent coordination of each installation with the Property Manager of each area.
Delegated payment service for supplies:
With all the supplies optimized, it was possible to propose a personalized rate, with which Polaroo began working on the delegated payment service. In this way, 360 management of the recurring costs of each real estate asset is guaranteed. This guarantees Muppy peace of mind and control of cash flow.
Each of these services is provided efficiently thanks to fluid communication between the Polaroo Account Manager and Muppy. If you have any questions, they are always willing to collaborate and generate the necessary results in the shortest possible time.
Tangible results: time savings and frictionless growth
Since Muppy joined Polaroo, the total number of hours saved was more than 2,300 between supply management and invoice accounting. During the first quarter of this year, savings were more than 120 hours per month related to incidents, claims and required changes of ownership in its more than 100 real estate assets.
Polaroo's team of experts continues to work daily with Muppy, providing improvements and solving day-to-day management, accompanying the frictionless growth of their business.
The Polaroo platform, on the other hand, offers a control panel where the information for each property is ordered and categorized, making it easier both to view historical information on consumption, expenses and payments, and to be able to make estimates.
At the operational level, thanks to the digitalization and centralization of information from supplies associated with each asset and because of its recurrent monitoring by Polaroo, it is easy to detect a water leak in a building if the electricity bill is high compared to other months, or if there is an overconsumption of electricity in one of the properties based on its data history. The time and costs involved in these tasks are no longer borne by Muppy. In the words of his Polaroo Account Manager:
“You've never seen what you have so clearly and globally as you're going to see it now with Polaroo” - Dani Mañas, Polaroo Key Account Manager for Muppy
Do you want to know more about how to boost the growth of your coliving? Discover others success stories that have achieved a smoother and more efficient supply management, generating time and cost savings thanks to digitalization.
