About Icnea

For more than two decades, Icnea has been building and optimizing a vacation rental management software that offers one of the most complete solutions in the market. With an approach focused on the guest and the manager, Icnea's products are in continuous development to ensure excellent results that go beyond a management tool, offering solutions in all areas of the business. By actively listening to their customers, they meet their needs and always evolve in line with new trends in the industry.

Solutions:

• PMS: a comprehensive management tool where users can create their property wallet, manage their bookings, bureaucratic procedures, optimize your prices, rates and more.
• Channel Manager: to receive bookings from the main channels in the market with complete synchronization of prices and availability, all with no commission fees.
• Webapp for guests: to optimise the relationship with the customer and allow online check-in and check-out, enter personal data for the booking, manage payments, chat directly with the owner and more.
• Webapp for owners: for the complete management of the check-in and check-out calendar, maintenance and cleaning tasks, to have a direct and complete communication with the guest and to see the status and information of all bookings.
• Webapp for check-in users: for easy check-in and allow access to the complete booking calendar. The check-in user will have at their fingertips all the customer's details, booking information and completed and pending payments.
• Webapp for cleaning and maintenance users: the cleaning and maintenance teams will have at their disposal the calendar with their assigned tasks, urgent tasks and accommodation access schedules. In addition, the webapp allows the employee to record completed tasks and upload verification photos when tasks are completed.
• Experience Manager: Offer customers the ability to directly book activities and experiences created by the owner, whether managed directly or through third parties.
• Integrations with service providers: Icnea has several direct integrations with a wide range of services to improve the management of holiday rental businesses. Smart locks, accounting tools, smart home solutions, payment systems and much more.
• Web development: Icnea offers a web development service for owners who do not have one and link the portal directly to their PMS + Channel Manager.

Advantages for vacation rental professionals

• All your business management in one place.
• Connect with the main channels and develop your own strategy for each one.
• Telephone and email support service.
• Customized onboarding to learn how to use our tools and account manager for daily assistance.
• Manage easily all the legal administrative procedures.
• Multiple options to design your business website.

A user-centric tool‍

Icnea has developed its business based on active listening of customers, understanding their needs and improving our tools to offer a solution that meets their expectations.

• The importance of customer support: personal communication is an essential point for Icnea. That’s why they work closely to their customers, with a support team in charge of attending their needs and listening to their feedback by telephone or email. Also, they have an onboarding team and dedicated account managers to help their customers from their first contact with Icnea to learn how to use their products.
• Reliability and peace of mind: reliability is a key point for every management software towards the user. Icnea thrives to deliver the highest quality level by implementing continuous improvements and updates so that Icnea software is always at the forefront of the industry and managers can invest their time in other areas of the business to continue to grow.

Discover more advantages of working with Icnea and ask for a demo in our website: https://icnea.com/contact?nr=1 

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