VICIO, the brand that revolutionized the food scene in Spain with its premium burgers and flawless digital experience, is undergoing unstoppable expansion. With a presence in multiple cities and an agile business model, their growth requires every internal process to run smoothly.
One of the major operational challenges when scaling is utilities management—water, electricity, gas, internet… essential services that can become chaotic when managing multiple locations.
In this context, Polaroo has become a strategic partner for companies like VICIO, a burger chain with 30 locations in Spain. Our comprehensive solution has completely transformed how they manage utilities—saving time, organizing processes, and generating tangible savings.
The challenge: scaling with operational control
With a fast-growing operation, VICIO needed a solution that provided visibility, traceability, and efficiency in utility management. While they already had competitive energy contracts, the day-to-day management—from receiving invoices to opening new utility accounts—required tighter control and centralization.
In a multilocation setup with different providers, the need to digitize processes, automate alerts, and free up internal resources became strategic. That’s when they decided to bring in Polaroo.
The solution: centralization, automation, and real savings
From the beginning, our strategy was based on three key pillars:
✅ 1. A single platform for full visibility
One of the first steps was to digitize and organize all utility-related documentation. Our team spent over 100 hours collecting, validating, and classifying invoices, contracts, and technical data, building a structure organized by location and service type.
Thanks to this centralized platform, the VICIO team can now:
- Access any invoice in seconds
- Review historical consumption per location
- Detect anomalies or irregular consumption through automated alerts
- Coordinate internal actions with full traceability and control
This 100% centralized visibility has improved operational decision-making and significantly reduced administrative errors.
✅ 2. Energy contract optimization
With consolidated data, we conducted a detailed analysis of each location’s consumption. Our team spent over 96 hours to:
- Analyze usage patterns
- Evaluate contracted power
- Identify hidden overcharges
- Negotiate new terms with energy providers
The result: Over €45,000 in direct savings on electricity and gas contracts—without compromising service quality or altering operations.
And the optimization didn’t stop there. We established a continuous monitoring system to keep adjusting conditions as VICIO continues to expand.
✅ 3. Expert human support
Beyond technology, VICIO has a dedicated Polaroo team as a single point of contact for anything related to utilities. From resolving issues to managing new contracts, we’re there every step of the way.
Especially during their expansion, our team:
- Reviews contract terms based on each location’s needs
- Selects the most efficient provider for each case
- Handles activations, data validation, and system access setup
- Coordinates the full technical process in an agile and well-documented way
This has freed up more than 200 operational hours for VICIO’s team, allowing them to focus on what really matters: new openings, training, and delivering excellent customer experiences.
🌱 Sustainability: A shared commitment
Sustainability is a core pillar of VICIO’s strategy. At Polaroo, we support their transition toward a more environmentally responsible operation. One of our joint goals is to ensure that within one year, 100% of their locations are powered by green energy.
This process includes:
- Analyzing current conditions
- Negotiating provider switches with minimal penalties
- Creating phased plans for each location
In addition, we provide customized sustainability reports that include:
- Emissions and consumption per location
- Solar panel feasibility studies
- Estimated ROI on sustainable investments
- Analysis of contracted vs. real power usage
Tangible impact: What VICIO achieved with Polaroo
Thanks to Polaroo’s comprehensive solution, VICIO has achieved:
💸 Over €45,000 in direct savings through utility contract optimization
⏱️ More than 340 hours freed by centralizing and automating invoice management
⚡ Over 200 hours freed from daily utility-related tasks
📍 Full visibility by location for efficient, proactive management
🚨 Alerts on consumption spikes to prevent operational issues
🧠 Technical support acting as an extension of VICIO’s internal team
A partnership that drives growth
For a brand like VICIO—where operational excellence and speed are essential—having Polaroo as a partner makes all the difference. We’ve turned a traditionally complex area into a centralized, optimized, and scalable system.
This case proves that efficient utilities management is not just an administrative task—it’s a strategic lever for growth.
At Polaroo, we don’t just offer a platform. We provide a committed human team, deep technical expertise in the energy market, and the know-how to help hospitality businesses operate with greater control, lower costs, and more impact.