About Santalucia Seguros
Santalucía Seguros, parent company of the Santalucía Group and one of Spain’s leading insurance firms with more than a century of experience—has consistently demonstrated a strong commitment to proximity, trust and service excellence.
With extensive nationwide presence and a strategy based on internationalization, digitalization and sustainability, Santalucía has broadened its value proposition beyond traditional insurance, diversifying into protection, savings and family-assistance solutions.
The company manages multiple real-estate assets spread across Spain, which calls for an organized and efficient approach to utility management. In the case of water supply, they faced considerable complexity due to the wide range of local providers and the geographic dispersion of their property portfolio.
For this reason, the Santalucía team sought a solution that would allow them to optimize and centralize these key processes in order to improve operational efficiency.
Santalucía’s perspective: how they optimized water-supply management with Polaroo
Below is the testimony of Santalucía Seguros’ real-estate technical department, answering three questions:
How were water utilities managed before adopting Polaroo?
Before working with Polaroo, we managed water utilities through each supplier’s customer portal.
What specific challenges was Santalucía Seguros trying to solve when searching for a new tool?
Because Santalucía has a portfolio of properties across the country, and each municipality has its own water company, there was huge dispersion in the management channels. The process was arduous and inefficient in terms of time. We wanted a platform that could centrally integrate information on all utilities as well as invoice management in a unified way and through a single channel. That is exactly what we’ve achieved with Polaroo.
What do you value most about our service for your team?
What I like most about Polaroo is that it fits the management tool we needed, and the platform keeps evolving with improvements based on client and market needs.
With this initial context, let’s examine in detail the challenges Santalucía Seguros faced and how Polaroo has worked to tackle each one to boost their day-to-day operations.
Challenge
The greatest challenge was the lack of centralization, especially when dealing with different municipalities, each with its own utility company. The absence of a unified system slowed processes, increased the risk of errors and made management inefficient, incurring significant costs in time and resources.
Solution
Implementing our all-in-one utility-management software has centralized billing and consumption data for the managed properties’ water supply, providing a global view of the information.
Automation, covering the collection, logging and archiving of invoices has freed Santalucía’s team from administrative and accounting burdens, placing operational management in the hands of Polaroo’s platform and expert team. This optimizes decision-making for the integrated assets, allowing the team to focus on strategic areas of the business.
Results
The benefits obtained center on three key areas:
- Total centralization: Dispersion of channels and data has been eliminated. All information is now centralized on a single dashboard, delivering complete visibility into expenses, consumption and suppliers for their real-estate assets.
- Greater operational efficiency: By streamlining the management process for all water utilities, day-to-day operations have become more efficient. Centralizing invoices from 2023 onward 484 invoices digitized to date has cut more than 40 hours of work related solely to administrative tasks.
- Specialized support: With a dedicated Account Manager providing personalized assistance, workflow dynamics have improved. Incidents are resolved quickly, and the service adapts to emerging needs.
Together, we continue working to simplify the utility management of their real-estate assets through Polaroo’s service, consolidating a more efficient, centralized and savings-oriented method aligned with their digitalization and operational-optimization strategy.