During the early years of digital transformation, the Software as a Service (SaaS) it was a real revolution. Automation, scalability, cloud access and elimination of obsolete systems promised a new era of efficiency for companies. And for a time, he kept his promise.

However, today, the business environment has changed dramatically. The organizations that manage complex vendor networks, multiple locations and large volumes of supplies are faced with a clear reality: SaaS alone is no longer enough.

At Polaroo, we are driving a new operational model: SWAS (Service With a Software). A hybrid approach combining AI-driven technology with specialized human expertise, designed for strategic sectors such as retail, logistics, industry, real estate, hospitality, wellness, and healthcare, among other asset-intensive environments.

Companies that sustain the real economy need more than generic dashboards. They need clarity, control, and results.

1. The end of traditional supply management in B2B companies

To understand why SWAS has emerged, we need to look at how business supplies have historically been managed.

For decades, contract management, energy consumption analysis, and invoice consolidation in multi-site organizations have been manual, fragmented, and highly inefficient processes. Traditional ERPs were not designed to operate in multi-supplier environments with different data formats, contractual cycles, and changing regulations.

We call this phenomenon the decline of legacy systems.

More and more companies are saying goodbye to:

• Multiple logins across dozens of supplier platforms.
• Inconsistent and hard-to-compare data.
• Billing errors that go unnoticed.
• Lack of consumption visibility and no financial forecasting.

Today, organizations seek centralized control, traceability, and predictability, without expanding headcount or relying on endless spreadsheets. This is where the SWAS model makes the difference.

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2. SWAS (Service With a Software): a new way to optimize operations and costs

SWAS is not just a new acronym; it’s a mindset shift. While SaaS delivers tools, SWAS delivers results.

At Polaroo, we have developed an AI-powered intelligent platform, supported by a team of experts who understand the real complexity of supply management. Our goal is clear: simplify, optimize, and anticipate.

2.1 How does the Service With a Software model work in supplier management?

• AI automates the repetitive tasks
  Invoice ingestion and reading, anomaly detection, contract renewal alerts, and consumption forecasting. The technology learns, improves, and adapts month by month.
• Experts handle the complex
  Human intervention in supplier negotiations, regulatory compliance, incident resolution, and contract optimization.
• The client maintains control
  Through an intuitive dashboard, with a single source of truth and a consolidated invoice for all sites and suppliers.

The result is tangible: Time savings, cost reduction, smaller operational risk and decisions based on reliable data.

3. The rise of AI-native companies: A change of rules

Artificial intelligence drives this evolution. According to McKinsey, companies that integrate AI into their operations can increase productivity by 20–25%.

Unlike traditional consultancies anchored to billable hours, AI-Native companies like Polaroo focus on value delivered, not time spent. This allows offering a premium, scalable service at a competitive price, aligning the interests of supplier and client.

4. Hybrid Intelligence: the future of operational finance and expense control

Finance departments in asset-heavy companies face increasing pressure. Processing payments is no longer enough: cost control, ESG compliance, forecasting capability, and strategic insights are required.

Managing 50 locations may involve working with more than 15 energy marketers, plus water, waste, or telecom contracts—each with different conditions and formats. No Excel sheet can scale to that level.

The SWAS approach delivers what actually works: hybrid intelligence. Machines process large data volumes; experts make informed decisions. It’s the only sustainable way forward.

5. A platform designed for industries with multiple locations

The platform of Polaroo 2.0 has been created specifically for sectors with high operational complexity:

• Real Estate: asset optimization and data-driven energy purchases.
• Logistics: simplification of multi-site operations and cost reduction.
• Retail and Hospitality: seasonality management and ESG reporting.
• Industry: centralized spending visibility and predictive analytics.
  
  

These companies are not looking for another tool. They are looking for a strategic partner.

With Polaroo AI, you get:

✅ A single centralized space to manage all your invoices.

✅Automatic data extraction to keep your accounts up to date and free of human errors

✅ Full visibility of consumption, spending and contracts.

✅ Smart Alerts and AI-based forecasts.

✅ Expert support to optimize your costs and negotiate the best rates in the market

✅ Intelligent management of your carbon footprint and consumption, to boost efficiency and sustainability.

6. The future of SaaS is SWAS: more service, more impact

The future of operational finance is not about adding more software, but having an intelligent service where technology and human talent work together.

SWAS is the bridge between the chaos of legacy systems and intelligent resource control.

The question is no longer:
"Which SaaS should I buy?"
but:
"Who is helping me turn complexity into clarity?"

At Polaroo, we proudly say: we do it.

👉 Ready to simplify your finances and regain control?

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